When will I receive shipping confirmation?
Orders usually take 1-2 weeks to ship. But please allow up to 6 weeks during busier periods.
The same person who made the art is also fulfilling your orders and writing this FAQ. So please try to have a little patience with them/me.
Do you ship internationally?
Yes we do! All prices and shipping charges are displayed as USD.
Do you combine shipping?
We sure do! However, some items must be shipped separately to ensure that they arrive to you safely, so you may receive multiple shipments from a single order. While Big Cartel makes combining some items easy peasy, some are…not so easy, and we have to combine those orders by hand. When orders are combined by hand, you may initially be charged shipping for an un-combined order when you check out. But once your order is fulfilled and combined (usually takes just a couple of days), you will be issued a partial shipping refund where applicable! Here are how our shipping fees break down per item type:
- Rolled Items (prints and posters): Starting at $13.00 USD (for US shipping) plus up to $2.00 USD (depending on size) for every additional Rolled Item.
- Flat-shipped Items (mini-prints and smaller prints and paper models): $10.00 USD (for US shipping) plus $1.00 USD for every additional Flat-shipped Item.
- Merchandise Items (enamel pins and bandanas): $10.00 USD (for US shipping) plus $1.00 USD for every additional Merchandise Item.
- Print Sets: Print Sets will be shipped separately from other items. Extra shipping charges may apply.
- Original Items: Original Items will be shipped separately from other items. Extra shipping charges may apply.
If you have placed multiple orders using the same name/e-mail in a 24-hour period, your orders will be combined (using the break-down above) and you will be issued a partial shipping refund where applicable once the order has been fulfilled. However, if you are placing multiple orders please feel free to give us a heads up in advance, and be sure to put "combined shipping" in the subject line! And yes, of course we do all of this for international orders as well!
Oh no! I messed up my order!
No problem! Just get in touch with us as quickly as you can, and we will see what we can do!
I got charged tax?
Yep! If we are shipping to you, and you are in Texas (yeehaw!), we unfortunately have to charge you Texas sales tax as part of the transaction.
Can I buy more than one copy of a print?
Nope! If stated, one item per person/household. All sales are final.
My order was partially/fully canceled? What gives!?
You either ordered multiples of the same item (see our policy on that above) or we made an inventory error on our side. In either case, we will do our best to contact you about any changes to your order before it ships. If you already received your order and you feel that something is missing, please do not hesitate to contact us!
What is up with this repair/replacement guarantee on original art?
All original items (both on paper and sculptural) come with a lifetime repair/replacement guarantee. Basically, if overtime any problems arise with a piece of original art that is due to how it is made (peeling, coming unglued, etc), give us a holler and we will do our best to either repair or replace your item. Considering the nature of original art, some pieces will obviously not be able to be replaced entirely, but we can cross that bridge when we get to it!